Client/Agent Contract

Let’s start a relationship which takes us further

These booking conditions are in addition to those of my parent company; Cruise & Travel Holidays, and those of any cruise line or tour operator.
Please read all information carefully before entering into a contract to use my travel services as your agent.
 
Enquiring about a cruise holiday with me, establishes a travel agent/client contract.

  • As a luxury cruise specialist and consultant, I offer a highly personalised and valuable service - which is FREE of charge for standard cruise bookings & twin-centre holidays.

  • For more complex travel arrangements, such as multiple-centre holidays, I may charge a minimal planning fee.

  • This fee is in place to ensure mutual respect and commitment throughout the enquiry and consultation process. Should you proceed with booking your cruise, the fee will be applied towards your deposit or final payment. If no booking is made, the fee is non-refundable.

  • This fee reflects the added complexity of your travel requirements. I will personally manage your booking from start to finish, ensuring you are fully supported and never left to handle any issues that may arise along the way.

  • My fee for a multiple-centre holiday will be up to £150.00 - payable upon invoice.

  • A non-refundable deposit, determined by the operator, is required to secure any booking. However, payments can be made in instalments, with the final balance due no later than three months before departure.

  • Cancellation charges are determined by the cruise line or tour operator, not by Bespoke Cruise Holidays or Cruise & Travel Holidays. However, for services already rendered, if a cancellation occurs after the deposit has been paid but before the date of travel, I reserve the right to charge a £100 fee per booking, to be paid directly.
     

    Booking & Payment Information - determined by the cruise line

  • Non-refundable deposit required to secure any booking

  • Flexible Payment Options: Instalments available

  • Final balance due no later than 3 months before departure
     
    Non-disclosure of suppliers

  • To create your perfect, bespoke itinerary, I often work with multiple trusted suppliers - each contributing to different elements of your journey. Because of this, and due to the complexity of tailor-made travel planning, your quote will be presented as a complete package.

  • Please note: itemised pricing is not available, even in cases where a single supplier is involved. For more complex itineraries, travel partners typically do not disclose individual component pricing, as the value lies in the seamless experience created from start to finish.

  • Rest assured, every detail is carefully curated to deliver the best value, service, and experience for your unique journey.
     
    Passports, visas, Travel Insurance & vaccines

  • Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase.

  • The information around passport requirements is available on the UK Government website. Your passport must have been issued within the last 10 years and including 6 months validity from the expected return date.

  • For visa and entry information, please see the Foreign Travel Advice website. The ultimate responsibility for all requirements lies with the traveller, not with me. Further advice is available on the ABTA website.

  • It is your responsibility to ensure that your passport is valid for at least 6 months beyond your planned date of travel and return to the UK. This also applies to the research and application of any visa requirements for your intended holiday destinations.

  • Please ensure that you have checked the immunisations required for your destination. Further advice is available on the NHS website.

  • Travel insurance is typically a requirement for all tour operators and cruise lines, as it provides protection for items not covered by any legal protections. If you choose not to accept the travel insurance offered by the tour operator or cruise line, it will be your sole responsibility to arrange suitable travel insurance that meets your needs as soon as your holiday is booked and a deposit is made.

  • Please Note: Bespoke Cruise Holidays cannot be held responsible for any travel disruptions resulting from inaccurate or incomplete travel documentation or invalid/missing immunisations. It is the traveller’s responsibility to ensure all required documents and vaccinations are valid and up to date prior to departure.

Group travel terms & conditions

  • Non-Refundable Deposits: Groups of more than 8 people require non-refundable deposits to secure reservations.

  • Travel Insurance: It is strongly recommended to have mandatory travel insurance to recover costs in case of unforeseen circumstances.

  • Cancellations & Penalties: Cancellations will incur penalties unless a replacement traveller is found.

  • Reservation Transfers: Guests may transfer their reservation to another traveller but will not receive a refund.

  • Payment Plans: Payment plans are available, with non-refundable milestone payments.

  • Strict Payment Terms: Payments must be made in stages, with strict non-refundable terms applying after certain dates.