Privacy Policy
Last updated: March 2026
Distinctive Journeys (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable travel regulations.
1. Who We Are
Distinctive Journeys is a UK-based travel business providing cruise holidays, hosted group travel and related travel services.
Data Controller: Distinctive Journeys
Email: admin@distinctivejourneys.co.uk
Telephone: 01752 354354
2. What Personal Data We Collect
We may collect and process the following information:
Name, address, email address and telephone number
Date of birth and passport details (where required for bookings)
Emergency contact details
Travel preferences and special requirements
Payment and transaction details
Correspondence and enquiry history
Marketing preferences
Website usage data (cookies, IP address, analytics)
3. How We Collect Your Data
Your data may be collected when you:
Make an enquiry or booking
Contact us by phone, email or online forms
Subscribe to newsletters or marketing communications
Participate in hosted cruises or group travel
Use our website
4. How We Use Your Data
We use your personal data to:
Process enquiries and bookings
Arrange travel services with cruise lines and suppliers
Communicate important booking information
Manage hosted groups and group travel arrangements
Process payments and refunds
Comply with legal and regulatory requirements
Send marketing communications (where consent has been given)
Improve our services and website
5. Legal Basis for Processing
We process your personal data under the following legal bases:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent (where required)
6. Sharing Your Data
We may share your data with trusted third parties where necessary, including:
Cruise lines and tour operators
Accommodation, transport and excursion providers
Payment processors
IT and website service providers
Regulatory or legal authorities where required
We only share data necessary to fulfil your travel arrangements and ensure appropriate safeguards are in place.
7. International Transfers
Some suppliers may be based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
8. Hosted Cruises & Group Travel
For hosted cruises and group travel arrangements, we may process additional information to manage group coordination, room allocations, dining arrangements and excursions.
Group leaders may receive limited participant information strictly necessary for group management purposes.
9. Marketing Communications
We will only send marketing communications where you have opted in or where permitted under UK soft opt-in rules.
You may unsubscribe at any time by clicking the link in our emails or contacting us directly.
10. Data Retention
We retain personal data only for as long as necessary to fulfil our services, meet legal requirements, or resolve disputes.
11. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us using the details above.
12. Cookies
Our website uses cookies to improve functionality and user experience. For more information, please see our Cookie Policy.
13. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.
14. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
ICO Website: https://www.ico.org.uk
ICO Helpline: 0303 123 1113